Terms & Conditions

PHYSIOTHERAPY

 

All physiotherapy clients are required to have an initial assessment. Within this session an up to date medical history will be taken. When booking your initial assessment, you are consenting to a physical assessment. Depending on the area of your symptoms, you may be asked to remove your outer clothing to aid the assessment. Recommended treatment approaches, may include manual therapy, acupuncture, taping, ultrasound and exercises. Clients can withdraw consent to assessment and treatment at any time.

Cancellations made with less than 24 hours’ notice incur full payment, payable through BACs. The option to cancel is available through you Cliniko booking confirmation.

PRIVATE MEDICAL INSURANCE

Most major private medical companies are accepted. Please contact your provider to get pre-authorisation, prior to commencing treatment. BUPA and AXA will be invoiced directly after any member contribution has been paid.

All other providers must be paid for by the member and then claimed back from the insurer. You will be provided with a receipt for your records.

CLASSES

 

All face to face classes are booked directly with Meadow Physio & Pilates, as a course. A health questionnaire will be required to be completed prior to attending. You will be receiving Pilates training from qualified Physiotherapist and certified Pilates instructors of Meadow Physio & Pilates

PURCHASE POLICY

All payments and programs are non-refundable except for medical emergencies. 

RETURNS AND REFUNDS


All payments and programs are non-refundable except for medical emergencies.

CANCELLATION OF A CLASS


If you are unable to attend your scheduled class, please drop me a message or email. I will add you to the Tuesday virtual Pilates class if you would like me to, otherwise I will email you a link to a pre-recorded hour of Pilates class so you don't miss out. The link will remain active so you can do it at anytime to suit your commitments. 

 

Meadow Physio & Pilates has the right to cancel any class that has very low numbers and at short notice. We will advise any cancellation via email. It is the client’s responsibility to check their emails to ensure the class is going ahead that day. If we cancel the class, the client will not lose a credit.

 

Meadow Physio & Pilates reserves the right to make changes to any classes and change instructors at short notice. However, we will try to give you enough notice ahead of time.


ATTENDING CLASS


All members are able to book online into classes with available space, please contact info@meadowphysioandpilates.com if you would like to go on a waiting list for a specific location/time.

 

Members who fail to show up for their scheduled class will forfeit that booking and payment for that class.  The class will be removed from your series if you have purchased a block of classes.

Participation in both group and individual sessions are at the individual’s own risk. Always listen to your body and exercise at a pace and level which is best for you. Stop if you feel discomfort and let your instructor know.

Classes start on time so out of consideration for the instructor and other class members, please arrive five minutes before your class starts. 

 

Due to COVID mats and small equipment are no longer provided. You will be asked to purchase a small equipment bag when starting any classes. Meadow Physio & Pilates do not accept responsibility for any loss or damage to client’s own equipment or accidents caused by clients equipment.

 

Clothing should be close fitting and unrestricting rather than baggy so that the instructor can see how you are moving and help you more easily. Bare feet or socks are fine classes. 

Mobile phones should be switched off or on silent during a class except in exceptional circumstances.

Please let your instructor know any changes which may affect your ability to exercise prior to class.

Please note that at times we do use photos from our classes for advertising purposes and promotional purposes only.

 

These terms and conditions may be subject to change from time to time without notice.

 

DATA PROTECTION

 

When booking services with Meadow Physio & Pilates you are consenting to your data being stored. This will include you contact details and medical history. This data will be stored securely through the Cliniko software and afterward for the legally required 8 years. You will be consenting to receiving email reminders and notifications. No payment information is retained on the Cliniko software. All information stored is protected under the Data Protection Act 1998.

 

 

By agreeing to participate in any service with Meadow Physio & Pilates you hereby agree to accept the terms and conditions set out in this document. You acknowledge and agree that Meadow Physio & Pilates does not have any liability for and damage or loss to a client’s personal property, which is brought to all clinic and class premises.

 

Before using any service, it is your responsibility to seek medical advice from a health professional (including those employed by Meadow Physio & Pilates), that you are fit and well to attend. We are not liable for any actions or exercises you undertake. You are responsible for your own safety.

 

 

These terms and conditions may be subject to change from time to time without notice.